Mr. Rooter Plumbing of Sacramento

The reviews for Mr. Rooter Plumbing of Sacramento demonstrate a clear divide in customer experiences. On one side, numerous reviewers expressed satisfaction with the immediate response time and quality of service from technicians. Positive comments frequently acknowledged the professionalism and expertise of technicians like Beau, Kyle, and Marcus, with customers feeling confident in recommending ... Read more

The reviews for Mr. Rooter Plumbing of Sacramento demonstrate a clear divide in customer experiences. On one side, numerous reviewers expressed satisfaction with the immediate response time and quality of service from technicians. Positive comments frequently acknowledged the professionalism and expertise of technicians like Beau, Kyle, and Marcus, with customers feeling confident in recommending their services based on personal positive encounters. On the contrary, a recurring theme among the negative reviews is the perception of pricing practices. Several customers felt that Mr. Rooter engaged in upselling behavior, attempting to sell unnecessary services or inflate service costs. For example, customers highlighted instances where they were quoted for over $900 for what they believed to be simple fixes, only to find much cheaper options available from other providers or after receiving second opinions. Additionally, issues surrounding warranty expectations surfaced, with frustrations regarding responsibilities and costs tied to warranty service leading to disappointment. Communications from the company's representatives, such as the customer service reception, were generally viewed positively. However, specific technicians exhibited varying levels of professionalism, with some customers encountering rudeness or lack of thoroughness, which contributed to dissatisfaction. In summary, while Mr. Rooter Plumbing has numerous advocates who commend their fast, professional service, there is a strong warning from several customers regarding pricing transparency, warranty handling, and the necessity for consumers to gather multiple estimates before engaging with them to avoid potential overcharges. Read less