Moore Home Services

Positive Feedback:Professionalism and Knowledge: Many reviews commend the technicians for their courteous, knowledgeable, and professional demeanor. Customers appreciate the detailed explanations provided during service calls, which enhances their understanding and trust in the services rendered.Time Efficiency and Promptness: Several reviews point out that technicians arrived on time or within an... Read more

Positive Feedback:Professionalism and Knowledge: Many reviews commend the technicians for their courteous, knowledgeable, and professional demeanor. Customers appreciate the detailed explanations provided during service calls, which enhances their understanding and trust in the services rendered.Time Efficiency and Promptness: Several reviews point out that technicians arrived on time or within an expected window, which reflects well on the customer service aspect. Some customers mentioned getting same-day service, highlighting a commitment to timely response during emergencies.Customer-Centric Approaches: Many positive reviews referenced technicians' willingness to go above and beyond, such as leaving the work area clean, addressing additional issues discovered during maintenance without charge, and being sensitive to the customer's personal circumstances. Negative Feedback:Pricing Concerns: A significant number of reviews indicated dissatisfaction with pricing, with customers feeling that the costs were excessive or not transparent. Complaints about high quotes for repairs, especially when compared against market rates for parts and labor, were common. Upselling practices were also frequently mentioned, leading some customers to feel pressured or misled.Inconsistent Service Quality: While some customers were highly satisfied, others reported poor communication, especially in handling follow-up calls. Instances were noted where scheduled services were missed, or customers reported difficulty in reaching a representative leading to frustration.Membership Dissatisfaction: Some long-time members expressed grievances about the value of their membership fees versus the service received. They expected more value in terms of warranties and assurances on installed products but felt abandoned when issues arose that required follow-up service.Service Delays: Some reviews mentioned delays in service or appointments, particularly during high-demand periods. Customers expressed irritation when promised times were not met, which affected their daily schedules. Overall, while Moore Home Services has garnered a loyal customer base who appreciate their professional service, there are significant areas for improvement, particularly regarding pricing transparency and consistency in customer communication. Addressing these issues could further enhance their reputation and customer satisfaction. Read less