Western Rooter

The reviews reflect a divide in customer experiences with Western Rooter. On one hand, there are several positive reviews emphasizing: - Efficiency and Courteous Service: Many reviewers noted that the workers arrived on time, conducted their jobs efficiently, and maintained a professional demeanor. - Reasonable Pricing: The company was recognized for providing competitive quotes compared to rivals... Read more

The reviews reflect a divide in customer experiences with Western Rooter. On one hand, there are several positive reviews emphasizing: - Efficiency and Courteous Service: Many reviewers noted that the workers arrived on time, conducted their jobs efficiently, and maintained a professional demeanor. - Reasonable Pricing: The company was recognized for providing competitive quotes compared to rivals, making them an attractive choice for plumbing services. - Trustworthiness: Some customers expressed confidence in Western Rooter, having previously utilized their services for various jobs without issue. Nevertheless, there is a notable trend of dissatisfaction in several reviews, particularly regarding: - Lapses in Communication and Reliability: Multiple customers reported instances of no-shows and lack of follow-up on scheduled appointments. This created frustration, particularly when they had to take time off work and encountered last-minute cancellations. - Poor Customer Service: Some reviewers described their experiences as unprofessional, citing insufficient apologies for mistakes or delays and extended wait times for resolutions to their plumbing issues. - Quality of Work: Critical feedback pointed to significant mishaps in plumbing installations, such as misconnection of hot and cold water lines and leak issues that required rework after initial repairs. Customers felt a lack of accountability for poor workmanship. In conclusion, while Western Rooter has a solid core of satisfied customers who appreciate good service for straightforward jobs, the prevalent issues with reliability and customer service indicate a need for the company to address internal processes and improve communication with clients. This duality in feedback could significantly impact their overall reputation if corrective measures are not taken. Read less