Overview of Company Customer Sentiment Analysis in January
The overall sentiment towards Express Plumbing And Rooter appears to be negative, primarily due to concerns surrounding pricing transparency and reliability. One reviewer expressed frustration over a significant increase in quoted installation costs, feeling misled by an initial lower estimate. In contrast, another review highlighted the effective and prompt service for a simple job, though it was... Read more
The overall sentiment towards Express Plumbing And Rooter appears to be negative, primarily due to concerns surrounding pricing transparency and reliability. One reviewer expressed frustration over a significant increase in quoted installation costs, feeling misled by an initial lower estimate. In contrast, another review highlighted the effective and prompt service for a simple job, though it was diminished by punctuality issues. This disparity in experiences suggests inconsistencies in service delivery that could impact customer trust. Read less
Overview of Company Customer Sentiment Analysis in January
In the reviews analyzed for Express Plumbing And Rooter, two major themes emerge that contribute to the overall sentiment.Pricing Transparency: The first review reflects a deep dissatisfaction with the company's pricing practices, citing a bait-and-switch tactic that resulted in a large hike from the initial quote of $500 to $1500, and finally settling at $750. This reviewer felt misled, believing... Read more
In the reviews analyzed for Express Plumbing And Rooter, two major themes emerge that contribute to the overall sentiment.Pricing Transparency: The first review reflects a deep dissatisfaction with the company's pricing practices, citing a bait-and-switch tactic that resulted in a large hike from the initial quote of $500 to $1500, and finally settling at $750. This reviewer felt misled, believing that the information provided at the outset was manipulated once the inspector assessed the actual job conditions. This situation fostered a sense of distrust in the company Read less