Econo Rooter

The detailed sentiment analysis reveals a clear divide in customer experiences with Econo Rooter, primarily under the service of Sam. Many customers felt positively about the responsiveness and professionalism displayed, particularly highlighting quick response times even during weekends or holidays. Reviews noted that customers appreciated the reasonable rates provided, especially in comparison t... Read more

The detailed sentiment analysis reveals a clear divide in customer experiences with Econo Rooter, primarily under the service of Sam. Many customers felt positively about the responsiveness and professionalism displayed, particularly highlighting quick response times even during weekends or holidays. Reviews noted that customers appreciated the reasonable rates provided, especially in comparison to competitors, and several praised the flat-rate pricing structure as straightforward and transparent. On the other hand, some reviews pointed to negative experiences characterized by inconsistency in service delivery. Common complaints included technicians failing to properly complete tasks, such as not clearing all clogs, forgetting to remove clamps, or inadequately cleaning the work area post-job. Specific issues of late arrivals without timely communication or follow-up visits to address unresolved problems reportedly led to dissatisfaction. Notably, Sam, as the face of the business, received a significant amount of individual praise for his character Read less