Discover Plumbing and Rooter

The reviews indicate a clear division in customer experiences with Discover Plumbing and Rooter. On one hand, there are multiple commendations for Faren and his team's promptness and professionalism. Customers appreciate timely assistance during urgent plumbing issues, noting that the team not only resolves immediate problems but also provides practical recommendations for preventing future concer... Read more

The reviews indicate a clear division in customer experiences with Discover Plumbing and Rooter. On one hand, there are multiple commendations for Faren and his team's promptness and professionalism. Customers appreciate timely assistance during urgent plumbing issues, noting that the team not only resolves immediate problems but also provides practical recommendations for preventing future concerns. Additionally, Faren's clear communication has been mentioned positively, enhancing customer confidence in the service offered. Conversely, there are notable complaints. Some customers have encountered significant delays, with one review mentioning a technician arriving an hour late and displaying inadequate plumbing knowledge, leading to frustration. Language barriers appear to have contributed to this dissatisfaction, highlighting potential communication issues that can affect service quality. Furthermore, concerns were raised about pricing practices, with one review expressing shock at the costs quoted for relatively simple plumbing issues, which fosters perceptions of being overcharged. In summary, while Discover Plumbing and Rooter has a solid reputation among some customers, particularly for urgent needs, inconsistencies in service delivery and pricing practices have led to mixed sentiments overall. Establishing more uniform training standards and addressing customer service mishaps could enhance their reputation further and mitigate negative experiences. Read less