Simply Green Plumbing

The reviews indicate several key sentiments about Simply Green Plumbing. A large number of customers commend the company's high level of professionalism and responsiveness. Many reviewers shared positive experiences regarding timely services, describing technicians as knowledgeable, courteous, and thorough. Russell and his team were frequently highlighted as being particularly attentive to custome... Read more

The reviews indicate several key sentiments about Simply Green Plumbing. A large number of customers commend the company's high level of professionalism and responsiveness. Many reviewers shared positive experiences regarding timely services, describing technicians as knowledgeable, courteous, and thorough. Russell and his team were frequently highlighted as being particularly attentive to customers' needs, often going above and beyond, even addressing concerns that led to enhanced customer trust and loyalty. Specific compliments include: 1. Quick Emergency Response: Numerous reviews mention that Simply Green Plumbing is exceptionally prompt when addressing plumbing emergencies, reinforcing a sense of reliability among customers. 2. High-Quality Workmanship: Many customers express satisfaction with the quality of work performed by technicians, noting that the jobs were completed efficiently and resulted in effective solutions to their plumbing issues. 3. Proactive and Honest Communication: Reviewers appreciated the clear communication from staff, with technicians explaining procedures and offering various options tailored to homeowners' needs, allowing for informed decision-making. Conversely, several recurring themes suggested customer dissatisfaction: 1. Pricing Concerns: The most significant criticism stems from service costs, as some customers felt that pricing was excessively high compared to competitor estimates. This discrepancy led some to express feelings of being overcharged or feeling misled about the cost of services. 2. Service Miscommunication: While most experiences were positive, a handful of reviews reported issues related to the clarity of quotes and follow-ups. Some customers expressed frustration with unexpected changes in pricing or project scopes after the initial assessment. 3. Mixed Experiences with Service Reliability: While many reviewers had great experiences with specific technicians, others reported service inconsistencies, such as delays, missed appointments, or inadequate diagnoses leading to additional visits. In conclusion, Simply Green Plumbing maintains a solid reputation for quality service and professionalism, making it a popular choice among customers despite some growing concerns regarding pricing transparency and service consistency. Potential clients are advised to weigh their options and possibly seek additional quotes to ensure competitive pricing for their plumbing projects. Read less