MG Sewer and Drain

A recurring theme in the reviews for MG Sewer and Drain is a noticeable lack of effective communication and professionalism. Multiple customers reported negative experiences with staff interactions, emphasizing instances where employees were dismissive or rude. For example, an initial phone call was mishandled, leading to frustration for the customer which was compounded by subsequent excuses give... Read more

A recurring theme in the reviews for MG Sewer and Drain is a noticeable lack of effective communication and professionalism. Multiple customers reported negative experiences with staff interactions, emphasizing instances where employees were dismissive or rude. For example, an initial phone call was mishandled, leading to frustration for the customer which was compounded by subsequent excuses given for unprofessional behavior. The company's reliability also came under fire; customers expressed disappointment over cancelled appointments and the failure to communicate adequately about work progress. One review revealed a particularly alarming incident where the company turned off a customer's water supply without any prior notice, generating feelings of neglect and frustration among homeowners. When confronted, the staff did not take accountability or apologize, showcasing a troubling attitude towards customer relations. Moreover, the reviews highlighted dissatisfaction with pricing transparency and overall value for money. Customers felt that quotes were often vague and that the final billing did not align with the initial expectations, leading to feelings of distrust. Additionally, specific accounts of workers being slow, taking frequent breaks, and not performing tasks competently were documented, introducing concerns regarding work quality and efficiency. Overall, while some customers had positive experiences with specific jobs, the negative remarks concerning communication, professionalism, reliability, and pricing overshadow these instances. The consensus among reviewers strongly recommends exploring other plumbing services, reflecting a significant concern over MG Sewer and Drain Read less