Roy E Smith Plumbing

Many customers highlight the efficiency and prompt service provided by Roy E Smith Plumbing, especially appreciating that they often arrive on the same or next day. Emergency response is a common theme in positive reviews, with customers describing how the company solves urgent plumbing issues swiftly. Several reviews laud the company's price transparency and fair pricing compared to competitors, ... Read more

Many customers highlight the efficiency and prompt service provided by Roy E Smith Plumbing, especially appreciating that they often arrive on the same or next day. Emergency response is a common theme in positive reviews, with customers describing how the company solves urgent plumbing issues swiftly. Several reviews laud the company's price transparency and fair pricing compared to competitors, supporting the notion that they provide good value for money. However, negative feedback predominantly revolves around customer service. A specific individual, Jenny, has been recurrently mentioned in reviews as contributing to unprofessional interactions, leading to frustration among customers. Complaints point to failures in communication about service processes and billing practices, which have left some customers feeling cheated or unvalued. Reviews indicate that while the plumbers may perform well technically, there are underlying systemic issues with how the company handles service inquiries and customer interactions. Furthermore, a concerning pattern emerges around billing practices, with several reviewers questioning the charges associated with services. Miscommunications about job requirements and associated costs lead to dissatisfaction regarding value received for money spent. Some customers express feelings of being misled or treated disrespectfully during inquiries about their bills or service outcomes. Overall, while Roy E Smith Plumbing has cultivated a loyal customer base that appreciates their technical skills and emergency responsiveness, ongoing operational and customer service challenges seem to hinder their overall reputation. Focusing on enhancing customer service communication and addressing billing concerns could help the company shift toward a more consistently positive sentiment in the future. Read less