Ray Blom Plumbing

Customer Service Experience: A recurrent theme in the reviews is the disparity in customer service. While some customers commend the service as friendly, professional, and punctual, others report rude interactions and unresponsiveness, particularly with certain employees like Scott. Efforts to communicate and resolve issues seem to vary significantly depending on which staff member is involved.Tec... Read more

Customer Service Experience: A recurrent theme in the reviews is the disparity in customer service. While some customers commend the service as friendly, professional, and punctual, others report rude interactions and unresponsiveness, particularly with certain employees like Scott. Efforts to communicate and resolve issues seem to vary significantly depending on which staff member is involved.Technical Proficiency: Positive reviewers frequently mention the staff's expertise in handling plumbing issues. Customers express appreciation for technicians like Ben and Dominic, who are described as knowledgeable and capable of resolving problems effectively. These technicians seem to create a positive impression that sways the overall sentiment favorably for certain experiences.Reliability and Timeliness: Several reviews worth noting indicate that while on-time arrivals and prompt responses were celebrated successes, other customers faced neglect with no call or update regarding scheduled appointments. This inconsistency contributes to customer frustrations, impacting overall perception.Trust and Professionalism: Trust appears to be a significant concern, with accusations of dishonest practices and failures to deliver on commitments. A subset of customers specifically cites attempting to encourage dishonest behavior with warranty claims as a major red flag, severely damaging their trust in the company Read less