Avant Rooter

Multiple reviews reflected both commendations and grievances about Avant Rooter's service, providing a nuanced view of the company's performance over the last month. Positive Feedback: - Expertise and Professionalism: Many reviewers noted the competency and skill of technicians. Individuals highlighted specific employees like Ivar, Walter, and Evan, commending their thorough explanations and prof... Read more

Multiple reviews reflected both commendations and grievances about Avant Rooter's service, providing a nuanced view of the company's performance over the last month. Positive Feedback: - Expertise and Professionalism: Many reviewers noted the competency and skill of technicians. Individuals highlighted specific employees like Ivar, Walter, and Evan, commending their thorough explanations and professional demeanor. Reviews frequently mentioned positive interactions, coupled with effective problem-solving abilities, especially in emergency scenarios. - Quick Response Time: Several customers appreciated the company's ability to schedule appointments promptly, often the same day, demonstrating responsiveness, particularly when urgent plumbing issues arose. - Transparent Pricing: Numerous reviews expressed approval of upfront cost estimates and the absence of hidden charges. Customers felt reassured that they were receiving honest assessments, with some technicians encouraging DIY fixes rather than pushing for unnecessary work. Negative Feedback: - Communication Issues: A significant number of reviews criticized Avant Rooter for communication failures, particularly regarding no-show appointments without prior notice. Frustration was evident among those who felt their time was disrespected due to these lapses. - Inconsistent Service Quality: While many praised different technicians, several reviews flagged troubling experiences with unsatisfactory service, including perceived dishonesty regarding contract terms and sudden price changes that were not conveyed beforehand. - Organizational Challenges: Several customers reported a lack of organization and poor scheduling practices, which resulted in multiple rescheduling where clients were left waiting or having to chase for service updates. While Avant Rooter has a solid base of loyal customers who appreciate their services, the company faces challenges in maintaining consistent communication and reliability across all interactions. It is essential for potential customers to weigh both the positive and negative reviews to make informed decisions about potential service engagements with Avant Rooter. Read less