A-1 Plumbing Heating & Air Conditioning

This contractor's review record is deeply mixed and spans over a decade, with the most recent usable reviews dating to 2017. Professionalism scores were dragged down significantly by a no-show (1-star, 2017), a case where the company never followed up after an error, and a review where a prospective customer was so put off they never hired the company — offset partially by strong praise for cour... Read more

This contractor's review record is deeply mixed and spans over a decade, with the most recent usable reviews dating to 2017. Professionalism scores were dragged down significantly by a no-show (1-star, 2017), a case where the company never followed up after an error, and a review where a prospective customer was so put off they never hired the company — offset partially by strong praise for courteous, communicative crews in a handful of positive reviews. Pricing is the weakest dimension: multiple detailed reviews explicitly describe inflated quotes, hidden permit charges, a 3% credit card surcharge, and a $600/hour effective labor rate, with only one review praising prices as great. Project completion is severely impacted by a credible, detailed account of a contractor accepting $7,200 and abandoning the job for nine months while the property deteriorated into mold damage — one of the most serious completion failures in the dataset — partially offset by reviews describing jobs finished on time and followed through. Experience scores moderately, with several reviews noting competent technical work, though the dishwasher drain plug error and the mold-damage case introduce meaningful quality concerns. Read less