Plumbing by Edward

Edward Hernandez built a strong reputation over many years, with the overwhelming majority of reviews praising his punctuality, friendliness, cleanliness, honest pricing, and technical skill across a wide variety of plumbing jobs. However, the review set is significantly complicated by the fact that Edward passed away (circa mid-2013), after which multiple reviewers reported unanswered calls, a fa... Read more

Edward Hernandez built a strong reputation over many years, with the overwhelming majority of reviews praising his punctuality, friendliness, cleanliness, honest pricing, and technical skill across a wide variety of plumbing jobs. However, the review set is significantly complicated by the fact that Edward passed away (circa mid-2013), after which multiple reviewers reported unanswered calls, a failed transition to a new company, and at least one instance of a replacement technician arriving 90 minutes late and quoting an inflated price. Project completion scores are pulled down by one reviewer who had four holes punched in their ceiling across three visits with no leak found, a $300 drywall repair bill, and multiple complaints about unreturned calls both before and after Edward's passing. Pricing scores remain relatively strong due to consistent explicit praise for fair, transparent, and below-market rates during Edward's active years, though the post-transition negative pricing experience tempers this. The overall WW Score reflects a genuinely high-quality operator whose business suffered a severe and unresolved service continuity failure. Read less