Plumbing by Edward

The reviews paint a compelling narrative about Edward as a revered figure in the plumbing community. Many customers revered him not only for his technical expertise but also for his friendly demeanor, punctuality, and commitment to cleanliness during service. Phrases like "very reasonable pricing," "excellent work," and "friendly personality" were repeated across numerous reviews, highlighting his... Read more

The reviews paint a compelling narrative about Edward as a revered figure in the plumbing community. Many customers revered him not only for his technical expertise but also for his friendly demeanor, punctuality, and commitment to cleanliness during service. Phrases like "very reasonable pricing," "excellent work," and "friendly personality" were repeated across numerous reviews, highlighting his ability to connect with clients on a personal level. His dedication to helping orphans in Vietnam through the charity "Another Child Touched" further enhanced his positive image, making him a beloved figure in the community. However, following Edward's unfortunate passing, the sentiment has shifted for some customers. While remnants of Edward's stellar service remain, some reviews reflect frustrations around the new management's lack of responsiveness, evidenced by reports of calls going unanswered and scheduling mishaps. A pattern emerged where long-time customers felt a disconnect with the new team, expressing disappointment over the decline in service quality. Some users noted that they experienced delays and a lack of follow-through that was not characteristic of their experiences with Edward. Overall, while Edward's legacy shines through in many positive experiences shared by clients, the transition period following his death presents challenges for the company. Customers remain hopeful that the core values instilled by Edward Read less