Noritz America

The overwhelming majority of reviews describe a deeply problematic product and company. Across all four dimensions, negative experiences dominate: customers repeatedly report defective units failing within 1–5 years, warranty claims being denied or stonewalled, and customer service representatives who are rude, unknowledgeable, or who provide conflicting information. The professionalism score re... Read more

The overwhelming majority of reviews describe a deeply problematic product and company. Across all four dimensions, negative experiences dominate: customers repeatedly report defective units failing within 1–5 years, warranty claims being denied or stonewalled, and customer service representatives who are rude, unknowledgeable, or who provide conflicting information. The professionalism score receives a modest uplift from a meaningful subset of reviews praising specific named technicians (Marco, Valerie, Jessica, Sylvia, Ronnie, Jason, Jaimey, Ariana, Camelia) who provided genuinely helpful phone support, preventing the score from bottoming out entirely. However, pricing and project completion scores are severely depressed by widespread reports of hidden costs, labor charges on warranty repairs, repeated part replacements that fail to resolve issues, and customers left without hot water for weeks or months. The experience dimension reflects a pattern of units failing prematurely and technicians being unable to diagnose or permanently resolve recurring error codes, despite some positive individual interactions. Read less