Green Globe Plumbing & Construction

High-Quality Service and Professionalism: A significant number of reviews praise the professionalism, expertise, and efficiency of Green Globe's staff, especially Tom and Trevor. Customers specifically highlight their punctuality, courteous demeanor, and reliability. Instances where technicians educated customers on plumbing issues and maintenance strategies have been particularly well-received, i... Read more

High-Quality Service and Professionalism: A significant number of reviews praise the professionalism, expertise, and efficiency of Green Globe's staff, especially Tom and Trevor. Customers specifically highlight their punctuality, courteous demeanor, and reliability. Instances where technicians educated customers on plumbing issues and maintenance strategies have been particularly well-received, indicating a proactive approach to customer service.Responsive Communication: Many clients noted the importance of timely responses to inquiries and calls for service. Positive reviews frequently mention quick response times, with some customers receiving same-day service for urgent plumbing issues. This adaptability is a common theme that builds trust among clients.Concerns Over Pricing and Communication: Despite the overall positive sentiment, there are crucial negative experiences concerning pricing transparency, especially in relation to home warranty services. Some customers felt blindsided by additional charges for modifications that they had been told were unnecessary. A few reviews mention inadequate communication regarding job estimates, reflecting frustration when expectations were not met. This inconsistency in communication seems to diminish customer satisfaction for certain clients.Family-Owned Business Appeal: Several reviews emphasize the advantage of dealing with a family-owned business, appreciating the more personal and caring approach compared to larger corporations. This aspect appears to strengthen customer loyalty, as customers express satisfaction in knowing they are working with a reputable company that values its reputation.Mixed Experiences with Specific Technicians: While Tom and Trevor received frequent accolades, some reviews refer to unsatisfactory experiences with different staff members, leading to mixed feedback. A few customers reported inadequate workmanship on plumbing jobs completed by other technicians, which contributed to a level of dissatisfaction and distrust. In summary, Green Globe Plumbing & Construction is generally viewed favorably by most customers, who appreciate the reliable and professional services provided by specific technicians. However, there are concerns regarding how certain situations Read less