C & R Drains

C&R Drains presents a deeply polarized review profile spanning over a decade, with a clear and significant negative skew in recent years. Professionalism is the most heavily criticized dimension, with multiple reviews citing rude office staff (particularly a receptionist named Pamela), an aggressive owner who hung up on customers, a driver exhibiting road rage, and plumbers who failed to show up o... Read more

C&R Drains presents a deeply polarized review profile spanning over a decade, with a clear and significant negative skew in recent years. Professionalism is the most heavily criticized dimension, with multiple reviews citing rude office staff (particularly a receptionist named Pamela), an aggressive owner who hung up on customers, a driver exhibiting road rage, and plumbers who failed to show up or could not locate addresses. Pricing is a consistent pain point, with numerous reviewers describing overcharging, billing for unnecessary time, hidden or unexpected charges, and quotes that were dramatically higher than competitors. Project completion is severely undermined by recurring complaints of incomplete work, failure to return to finish jobs, the same problems recurring after service, and at least one instance of a plumber causing additional damage and refusing to remedy it. Experience scores slightly higher due to a meaningful cluster of positive reviews praising skilled, thorough, and efficient technicians — but these are largely older reviews (pre-2018), and more recent reviews trend sharply negative, suggesting a possible decline in service quality over time. Read less