Brothers Plumbing Heating and Air

Brothers Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: many positive reviewers praise punctuality, friendliness, and communication, while multiple negative reviewers describe rudeness, ignored calls, broken promises, and threatening behavior toward a customer who complained about pricing. Pricing is... Read more

Brothers Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: many positive reviewers praise punctuality, friendliness, and communication, while multiple negative reviewers describe rudeness, ignored calls, broken promises, and threatening behavior toward a customer who complained about pricing. Pricing is the single most damaging dimension — a significant number of reviewers explicitly call out charges as outrageous, shocking, or exploitative, with specific examples including $627.50 for minor repairs, $2,218 for a water heater replacement, and $350 for ten minutes of work; this drags the pricing score down substantially. Project completion is mixed: many jobs were completed promptly and well, but several reviews describe abandoned commitments, ignored warranty obligations, failure to follow through on scheduled appointments, and a technician who could not diagnose a gas leak. Experience scores moderately well among satisfied customers who praise technical knowledge and problem-solving, but is undermined by the warranty callback incident where the technician appeared uncertain and ultimately refused to honor the repair. Read less