Brothers Plumbing Heating and Air

The reviews for Brothers Plumbing Heating and Air reveal a dichotomy in customer experiences with the company, which can be categorized into positive and negative sentiments. On the positive side, many customers praised the company for their prompt service, particularly emphasizing the reliability of Jim and John. Their ability to solve issues, such as clogged sinks, water heater installations, ... Read more

The reviews for Brothers Plumbing Heating and Air reveal a dichotomy in customer experiences with the company, which can be categorized into positive and negative sentiments. On the positive side, many customers praised the company for their prompt service, particularly emphasizing the reliability of Jim and John. Their ability to solve issues, such as clogged sinks, water heater installations, and emergencies, received commendations, with several reviewers stating they appreciated the upfront communication regarding pricing and the thoroughness of the work performed. Many customers described the technicians as friendly, professional, and knowledgeable, which enhanced their trust in the service. Reviews highlighted specific instances where the quick response saved the day, especially during emergencies, such as broken air conditioning during a heat wave or having issues right before hosting guests. Conversely, a significant number of reviews generated negative sentiment, centering on the high costs associated with the services. Several customers expressed that the price charged was disproportionate to the work performed, with some citing charges for minor repairs that felt extortionate. This sentiment was often compounded by feelings of being dismissed or poorly treated, especially regarding communication issues about scheduling and following up on warranties and parts. Customers recounted experiences of not receiving timely updates leading to frustrations and perceptions of unprofessional behavior. Common findings include: - Strong recommendations for specific individuals, particularly Jim and John, tied to high-quality experiences. - Complaints on pricing that suggest a lack of transparency or perceived overcharging. - Mixed feedback about customer service experiences Read less