Routhier Plumbing

The majority of reviews showcase a strong affinity for Tom Routhier and his plumbing services. Customers frequently commend his dependability, timely responses, and the quality of workmanship. Phrases like "go-to plumber," "spectacular service," "artisan among plumbers," and "trust for life" underline a deep sense of trust and reliability in his services. Many reviewers appreciate his honesty, not... Read more

The majority of reviews showcase a strong affinity for Tom Routhier and his plumbing services. Customers frequently commend his dependability, timely responses, and the quality of workmanship. Phrases like "go-to plumber," "spectacular service," "artisan among plumbers," and "trust for life" underline a deep sense of trust and reliability in his services. Many reviewers appreciate his honesty, noting that he only recommends necessary repairs and demonstrates a strong work ethic. Positive experiences generally involve timely services, adept problem-solving of plumbing issues, and reasonable pricing compared to competitors. Instances where Tom accommodated customer needs, such as working late to finish a kitchen remodel or providing emergency service during a holiday, further reinforce the sentiment of a client-centered approach to plumbing. However, there are notable criticisms that contrast sharply with the positive experiences. Issues highlighted include poor communication regarding scheduling and service follow-through, with one review stating a complete failure to arrive for an appointment. A particularly negative experience involved a perceived lack of knowledge and poor assessment of the plumbing situation, leading to unnecessary expenses for the customer. This contrasting view raises concerns around consistency and reliability in certain cases, with accusations of being untrustworthy and greedy. In summary, while Routhier Plumbing is celebrated for outstanding service and professionalism, there are areas for improvement, particularly in communication and thoroughness in job assessment. Addressing these negative aspects may help elevate the company's already strong reputation further. Read less