Goettl Air Conditioning and Plumbing - Corona

The reviews for Goettl reflect a substantial degree of discontent. Key themes include:Service Reliability: A recurring issue noted by various customers is the unreliability of appointments. Multiple instances of scheduled appointments being canceled, sometimes on the day they were supposed to occur, have frustrated customers who made arrangements around these services. This led to undeniably negat... Read more

The reviews for Goettl reflect a substantial degree of discontent. Key themes include:Service Reliability: A recurring issue noted by various customers is the unreliability of appointments. Multiple instances of scheduled appointments being canceled, sometimes on the day they were supposed to occur, have frustrated customers who made arrangements around these services. This led to undeniably negative experiences, especially when urgent needs arose.Communication Problems: Many reviews emphasize challenges in communication, particularly in respect to follow-ups and updates about service status. Some customers felt left in the dark, not receiving responses to inquiries, or getting conflicting information regarding their appointments and service requests.Upselling and Pricing Transparency: Numerous reviewers criticized the company for aggressive upselling tactics, where technicians pushed for unnecessary additional services or replacements, often at inflated prices. Many customers felt that they had been misled regarding the condition of their systems and the true costs of repairs versus replacements. This has led to a perception that the company is more focused on making sales than ensuring customer satisfaction and providing honest service.Mixed Reviews on Personnel: While negative feelings dominate, some reviews identify specific technicians who provided excellent service, characterized as knowledgeable, polite, and thorough. However, even these positive experiences are often overshadowed by the overall discontent surrounding the company's business practices.Customer Loyalty and Membership Issues: Customers who subscribed to service plans expressed frustration when they were treated as less important than emergency calls or when their appointments were deprioritized. Many also reported discovering that the benefits of their service plans were not adequately communicated or were not honored.Second Opinions Lead to Frustration: A common thread among the complaints was the tendency for customers to seek second opinions after receiving quotes from Goettl, only to find that their issues were misdiagnosed or that they were quoted excessively high prices for relatively simple repairs. Overall, while there are commendable moments in the service provided by individuals at Goettl, the systemic issues related to communication, reliability, and pricing strategies significantly detract from customer confidence in the company. Customers are likely to recommend seeking alternative service providers who may offer more trustworthy practices. Read less