Empire Leak Detection & Plumbing

The reviews indicate a sharp contrast in customer experiences with Empire Leak Detection & Plumbing, centering mainly around the staff's integrity and service quality. On the one side, several customers commended Dale's service, expressing gratitude for his thoughtful troubleshooting over the phone, honesty, and expertise. Clients such as first-time homebuyers and those facing plumbing emergencies... Read more

The reviews indicate a sharp contrast in customer experiences with Empire Leak Detection & Plumbing, centering mainly around the staff's integrity and service quality. On the one side, several customers commended Dale's service, expressing gratitude for his thoughtful troubleshooting over the phone, honesty, and expertise. Clients such as first-time homebuyers and those facing plumbing emergencies reported experiencing transparency in pricing and effective resolutions to their issues, highlighting a commitment to customer service. Positive reviews frequently praised Dale's ability to provide clear insights and solutions, earning him a reputation for integrity and expertise. On the other hand, a significant number of reviews bear alarming accusations of the company being involved in fraudulent practices. Customers reported instances of unexpectedly high bills following what they believed to be unnecessary upselling and calls to affiliated services, resulting in massive charges. Specific allegations asserted that Dale leveraged his position to bring in related services without consent, leading to complicated and expensive repair processes for customers who felt deceived and taken advantage of, particularly older clients. Furthermore, discrepancies in the company's advertised BBB rating were pointed out, raising additional doubts about the company's honesty and trustworthiness. This contrast creates a sense of unease among potential customers, as positive feedback supports the idea of reliable service, yet clearly outlined complaints cast a shadow regarding the company's ethical standards and pricing practices. Overall, while there is a dedicated base of satisfied customers who genuinely appreciate the service, the negative sentiments stemming from accusations of exploitative behavior necessitate careful consideration for anyone considering using Empire Leak Detection & Plumbing. A recommendation for potential clients would be to seek clarity on pricing and service terms before proceeding with their assistance. Read less