Reddi Rooter

Reddi Rooter has a strong base of loyal, long-term customers who consistently praise the professionalism and honesty of key technicians — particularly Dan and Derek — and the responsiveness of the office staff. Pricing is generally regarded as fair and reasonable, with multiple reviewers citing competitive rates and weekend availability without surcharges. However, a meaningful cluster of nega... Read more

Reddi Rooter has a strong base of loyal, long-term customers who consistently praise the professionalism and honesty of key technicians — particularly Dan and Derek — and the responsiveness of the office staff. Pricing is generally regarded as fair and reasonable, with multiple reviewers citing competitive rates and weekend availability without surcharges. However, a meaningful cluster of negative reviews reveals recurring issues: technicians arriving late without proactive communication, jobs left incomplete or incorrectly diagnosed (requiring a second company to finish), billing disputes where final charges deviated from quoted amounts, and at least two cases where a specific technician (Chuck) caused damage that was never fully remedied. Project completion is the weakest dimension, dragged down by multiple reviews describing failed first attempts, a clog that reclogged within minutes, a diverter issue requiring six visits and still unresolved, and a faucet misdiagnosis. The score reflects a business with genuine strengths and a loyal customer base, but with inconsistent quality across technicians and some unresolved customer service failures. Read less