R.B. Travis

Positive Experiences: A significant portion of reviews highlighted positive interactions with technicians from R.B. Travis, specifically recognizing their professionalism, timeliness, and ability to resolve issues quickly. Notable mentions include individuals like Nico, Jacob, and Victor, who received commendations for their technical competence and pleasant demeanor. Customers frequently expresse... Read more

Positive Experiences: A significant portion of reviews highlighted positive interactions with technicians from R.B. Travis, specifically recognizing their professionalism, timeliness, and ability to resolve issues quickly. Notable mentions include individuals like Nico, Jacob, and Victor, who received commendations for their technical competence and pleasant demeanor. Customers frequently expressed gratitude for the clear communication offered by these technicians throughout the service process. Many reviews reflect a sense of relief and satisfaction after having their plumbing problems addressed efficiently.Customer Service and Communication: While several technicians receive individual praise, customer interactions with office staff show a mixed picture. Some reviewers reported having pleasant experiences with dispatchers and customer service representatives who were helpful and reassuring. However, there were numerous complaints about rude and unresponsive customer service, particularly concerning scheduling and follow-ups. A recurring theme is the perception of unprofessionalism in communications, with several customers feeling dismissed or undervalued.Pricing Concerns: A common criticism centered around the perceived high pricing and lack of transparency in quotes. Some customers reported being charged exorbitant rates for services, with claims of overpricing on simple tasks. This issue of feeling pressured to agree to costly repairs without proper explanations led to several customers opting to seek alternatives or vowing never to return.Inconsistent Service Quality: A notable number of reviews indicated inconsistencies in service quality. While many customers had excellent experiences, others faced issues where technicians did not seem competent or exceeded their promised timeframes. Negative reviews included complaints about technicians leaving jobs incomplete or improperly handled, leading to additional problems.Overall Patterns: The reviews present a stark dichotomy. Many customers, particularly those who had positive interactions, emphasized the outstanding work and personal touch of specific technicians. In contrast, negative reviews often cited the company Read less