J&M Contra Costa Rooter

J&M Contra Costa Rooter demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistently positive feedback on responsiveness, politeness, and workmanship quality. However, a critical 1-star review from February 2024 reveals serious concerns about pricing transparency, billing practices, and follow-through on estimates, where the customer was c... Read more

J&M Contra Costa Rooter demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistently positive feedback on responsiveness, politeness, and workmanship quality. However, a critical 1-star review from February 2024 reveals serious concerns about pricing transparency, billing practices, and follow-through on estimates, where the customer was charged $825 for a simple cartridge replacement without prior authorization. This incident significantly impacts the pricing dimension and raises red flags about business practices. The company excels in emergency response and technical problem-solving but shows inconsistency in communication and cost disclosure. Read less