Hurst Plumbing Inc/Water Heater Solutions

Hurst Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Professionalism is particularly weak (32.0), with 67 reviews documenting rude staff, poor communication, missed appointments, and unprofessional behavior. Project completion is equally problematic (35.0) with 72 reviews describing incomplete work, abandoned jobs, false diagnoses, and fai... Read more

Hurst Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Professionalism is particularly weak (32.0), with 67 reviews documenting rude staff, poor communication, missed appointments, and unprofessional behavior. Project completion is equally problematic (35.0) with 72 reviews describing incomplete work, abandoned jobs, false diagnoses, and failure to follow through on callbacks. Experience scores marginally higher (42.0) but 48 reviews reveal incompetent diagnostics, incorrect repairs, and lack of technical knowledge. Pricing concerns (28.0) appear in 18 reviews citing overcharges, hidden fees, and unnecessary work recommendations. The company demonstrates a consistent pattern of poor service, particularly when working through home warranty companies. Read less