Hurst Plumbing Inc/Water Heater Solutions

Poor Communication: A recurring theme in the reviews is the lack of communication from Hurst Plumbing. Customers frequently reported difficulties in reaching the company, receiving no callbacks after leaving messages, and insufficient updates on the status of their service requests. This has led to significant frustration and a sense of neglect.Unprofessional Behavior: Several reviewers noted inst... Read more

Poor Communication: A recurring theme in the reviews is the lack of communication from Hurst Plumbing. Customers frequently reported difficulties in reaching the company, receiving no callbacks after leaving messages, and insufficient updates on the status of their service requests. This has led to significant frustration and a sense of neglect.Unprofessional Behavior: Several reviewers noted instances of unprofessional conduct from the technicians. Complaints included being rude, dismissive, or poorly equipped for their tasks. Some reviewers mentioned specific technicians who either rushed through the job or did not follow through on their commitments, leading to incomplete or subpar work.Ineffective Problem Resolution: Many customers voiced that the issues they called in for were not resolved effectively. There were numerous accounts where diagnostic visits led to incorrect conclusions, resulting in unnecessary replacements or repairs. This recurring theme further eroded trust in the company's abilities.Mixed Experiences with Employees: While several reviews highlighted positive interactions with specific employees Read less