Bay Area Drainage, Inc

Bay Area Drainage presents a deeply split profile across its review history. Positive reviews — particularly for completed jobs — consistently praise skilled crews (Javier, Carlos, Nestor, Dave), quality workmanship on French drains and drainage systems, competitive pricing, and on-time or early project completion. However, a substantial and recurring pattern of negative reviews — spanning f... Read more

Bay Area Drainage presents a deeply split profile across its review history. Positive reviews — particularly for completed jobs — consistently praise skilled crews (Javier, Carlos, Nestor, Dave), quality workmanship on French drains and drainage systems, competitive pricing, and on-time or early project completion. However, a substantial and recurring pattern of negative reviews — spanning from 2009 through 2024 — documents a serious and persistent failure in the pre-sale and follow-up communication phase: the owner (Wayne) repeatedly conducts cursory site visits, promises quotes within days, and then never follows up, leaving prospective customers without any response. This pattern is so consistent across reviewers spanning 15 years that it significantly drags down the Professionalism score. Pricing is generally viewed as fair and competitive among customers who actually received quotes and completed work, but one review flagged a discrepancy between advertised free estimates and a charged consultation fee. Project completion scores are strong for customers who got through the engagement phase, with crews praised for cleanliness, timeliness, and standing behind their work, though a small number of post-completion follow-through failures (unresolved GFCI issue, incorrect site map, miscommunication on scope) prevent a higher score. Read less