Advanced Plumbing and Rooter Service

Advanced Plumbing and Rooter Service has a large and deeply divided review base. Professionalism scores moderately — many reviewers praise individual technicians (Fernando, Vernon, Eddie, Caesar, Edgar, Anthony, etc.) for being courteous, punctual, and communicative, but a meaningful cluster of negative reviews describes rude behavior, condescending owner interactions, a technician who refused t... Read more

Advanced Plumbing and Rooter Service has a large and deeply divided review base. Professionalism scores moderately — many reviewers praise individual technicians (Fernando, Vernon, Eddie, Caesar, Edgar, Anthony, etc.) for being courteous, punctual, and communicative, but a meaningful cluster of negative reviews describes rude behavior, condescending owner interactions, a technician who refused to leave until paid, and an alarming pattern of a customer being repeatedly contacted at home. Project completion is similarly mixed: many jobs are described as completed efficiently and thoroughly, but several reviews document incomplete work, a job that failed within weeks requiring a repeat $6,000 charge, a technician unable to clear a clog after hours of effort, and a no-show. Pricing is the most consistently criticized dimension, with numerous reviewers across multiple years describing bait-and-switch tactics, charges revealed only after work began, estimates far exceeding competitors, and a trip/diagnostic fee that is not credited toward work performed — one reviewer was charged $3,000+ for a job a competitor quoted far lower, and multiple others describe quotes 2–4x higher than other companies. Experience scores moderately positive overall, as many technicians demonstrate genuine skill and problem-solving, but several reviews document misdiagnosis, unnecessary upselling of repairs, and at least one case where a competitor found and fixed an issue the Advanced Plumbing technician missed entirely. Read less