A J Bono Plumbing

AJ Bono Plumbing's review corpus is dominated by deeply negative experiences across all four scored dimensions, with professionalism and project completion drawing the most criticism. Recurring complaints include chronic no-shows, technicians arriving well outside agreed windows with no proactive communication, rude and dismissive office staff (particularly individuals named Martin and Carlita), a... Read more

AJ Bono Plumbing's review corpus is dominated by deeply negative experiences across all four scored dimensions, with professionalism and project completion drawing the most criticism. Recurring complaints include chronic no-shows, technicians arriving well outside agreed windows with no proactive communication, rude and dismissive office staff (particularly individuals named Martin and Carlita), and outright abandonment of jobs mid-process. Project completion failures are severe and consistent: jobs left unfinished, incorrect parts ordered, misdiagnoses leading customers to hire other plumbers at their own expense, and in multiple cases technicians allegedly falsifying reports to home warranty companies to deny claims or avoid work. On the positive side, a meaningful minority of reviewers — typically those assigned specific technicians such as Diego, Alejandro, Rafael, or Armando — report punctual, professional, and competent service, which prevents scores from bottoming out entirely. Pricing drew limited but mixed feedback: one reviewer praised flexible pricing negotiation while others noted being quoted prices far above competitors or being charged for work that was not completed or was done incorrectly. Read less