Tiger Plumbing And Backflow

The reviews reflect a mixed sentiment currently surrounding Tiger Plumbing and Backflow, particularly focused on the service quality delivered by Ralph. Positive comments consistently praise his promptness, responsiveness, and expertise in handling plumbing issues. Many customers express their satisfaction with the quick turnaround for repairs, reinforcing Ralph's ability to manage time effectivel... Read more

The reviews reflect a mixed sentiment currently surrounding Tiger Plumbing and Backflow, particularly focused on the service quality delivered by Ralph. Positive comments consistently praise his promptness, responsiveness, and expertise in handling plumbing issues. Many customers express their satisfaction with the quick turnaround for repairs, reinforcing Ralph's ability to manage time effectively. The detailed communication during service, with thorough explanations of the work being performed, is also frequently noted, contributing to customer trust and appreciation. Conversely, the negative feedback indicates potential issues with customer service, specifically in terms of communication and availability. One reviewer detailed a frustrating experience trying to establish contact with Ralph, which culminated in difficulty getting adequate responses. This lack of effective communication may detract from the overall customer experience and suggests that the company should address their call handling or response time to ensure they do not lose potential clients due to communication lapses. Moreover, while most reviewers appreciated Ralph's attention to safety and cleanliness, one mention of his reluctance to provide a referral when asked indicates that there may be limitations to the service Read less