Herrera’s Plumbing

Carlos demonstrates strong technical expertise and generally professional conduct, with most reviews praising his punctuality, fair pricing, and quality workmanship. However, the WW Score is tempered by two significant negative experiences: one review documents a 10-day delay with poor communication and abandoned work, while another reveals a costly diagnostic error where Carlos pursued an expensi... Read more

Carlos demonstrates strong technical expertise and generally professional conduct, with most reviews praising his punctuality, fair pricing, and quality workmanship. However, the WW Score is tempered by two significant negative experiences: one review documents a 10-day delay with poor communication and abandoned work, while another reveals a costly diagnostic error where Carlos pursued an expensive solution without exploring cheaper alternatives, leaving the customer with $500 in wasted work. These failures in project completion and decision-making judgment substantially offset the many positive reviews, particularly the 2019 incident which is recent and demonstrates a pattern of unreliability. Read less