J & J Plumbing and Heating

The reviews indicate a consistent theme of negative experiences with J & J Plumbing and Heating. Key findings include:Poor Customer Service: Numerous reviewers highlight rude interactions with office personnel who handle scheduling and inquiries. Comments frequently mention that telephone communication was difficult, appointments were not effectively managed, and even basic courtesy was lacking. S... Read more

The reviews indicate a consistent theme of negative experiences with J & J Plumbing and Heating. Key findings include:Poor Customer Service: Numerous reviewers highlight rude interactions with office personnel who handle scheduling and inquiries. Comments frequently mention that telephone communication was difficult, appointments were not effectively managed, and even basic courtesy was lacking. Several customers felt dismissed or laughed at when expressing their frustrations.Inconsistent Installation Quality: While a handful of reviews praise the work of individual technicians who installed appliances, many others describe issues related to improper installation, use of incorrect parts, or incomplete work. Instances such as the installation of the wrong type of water heater, faulty gas connections, and unrequested upselling of unnecessary parts were particularly prevalent.Lack of Accountability: There is a recurring sentiment that J & J often deflects blame back to the clients. Customers reported being charged for mistakes made during installations, being told that they were responsible for issues that arose post-service, and experiencing significant delays in necessary follow-up work.Additional Charges and Upselling: Several reviewers expressed frustration over unexpected fees associated with what they believed should have been straightforward installations. Instances of customers being asked to pay for trip charges, installation kits, and other add-ons, despite having already purchased the product and paid for installation, led to strong feelings of being taken advantage of.Inconvenience and Delays: Customers frequently commented on the delays in service, whether it was due to slow response times for scheduling, waiting for parts, or having to call multiple times to get updates on their installations.Discontent with Partnership Programs: As J & J Plumbing is known for handling installations for major retailers like Home Depot, several customers mentioned their dissatisfaction not only with J & J but also held the retailers accountable for recommending such a subpar service provider. Overall, the analysis suggests that potential customers should reconsider before engaging J & J Plumbing and Heating for their plumbing and heating needs, given the multitude of negative experiences regarding service reliability and customer treatment. The company faces significant challenges in improving both its customer service approach and its operational execution to enhance customer satisfaction. Read less