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Review and analyze now for company Mr. Rooter Plumbing of South and Central Valley and provide the analysis in the discussed format for the following reviews: '''They came same day we called, our main sewer pipe was clogged and they were able to clean it out quickly and professionally.

A bit pricey but worth it. Customer service was excellent, thanks Rooter Plumbing If I could I would give negative stars.

Very uncaring company!! Does NOT know how to fix what they say they can. Gets you tangled up in all sorts of costs and says it will fix the issues and it doesnt.

Once you are caught up in owing alot of money then they miraculously fix the issue. BUT WILL NOT FIX WHAT THEY BROKE THAT WAS WORKING GREAT BEFORE THEY CAME!!!! Asked them to fix it they agreeded they broke it and then said I could pay them to fix it.

Dont call them Daniel and Manager I believe Todd or Ted or whatever. And they are NEVER on time! The other manager Miguel moved south to another company he was just money hungry and uncaring as the rest of this companies Fresno location.

Called them for an emergency situation on a Sunday night, they were able to schedule me the next day. They provided great, quality service at decent prices, the tech was professional, explained everything and was friendly and courteous.

Issue was resolved in a couple of hours and now we have our goto plumbing service in a city we are new to. Highly recommend them.

I called and was told tech would give me a price when they showed up. They charged me $250.00 for 30 minutes for snaking.

What a rip. Buyer beware.

Had me at "hello" because everybody else was busy.then tried to sell me some bull drain clog preventer for another $70. I said no way.

All other plumbing companies were priced from $120 to $180. These guys were outrageous and it wasn't at night or the weekend.

What a RIP! Tech was nice and had the correct tools but from I understand they work off commission. Paid double.....again buyer beware! The lady on the phone said they couldn't give me a price until they were onsite.

Another plumber warned me that this is a trap! And he was right! We made an appointment to replace existing shower faucets. Made first appointment with a two hour window.

They kept calling saying we were next but after three hours they canceled. Made a new appointment with another two hour window.

At exactly two hours, the end of the window, they called and said Daniel was still on other job. We cancelled.

You would think after missing the first window they would prioritize the second attempt. Not so.

Either they are over booked or don't know time frame of jobs they take on. Will not call them again.

Made an appointment they didn't bother to show up called them was very specific about my time frame waited all day for them to show up they never bothered Give them a call if you expect to get stood up and waste your entire day Came one hour after my phone call to fix my garbage disposal. Now thats fast service! Anton showed up to help me and did a great job.

He was very friendly, polite, helpful and even comfortable to be around while working in my house. This is definitely not always the case having strangers work on your house.

He ended up pulling out star wars legos (anakin ) and rocks out of my garbage disposal. Thank you to my kids for that.

Garbage disposal working good as new now. Thanks Anton! Horrible service and very unprofessional customer service! They came in later than was expected and didn't do anything.

The guy that came didn't know anything, had to call his manager with every single question he had. And end up leaving.

So we were left without being able to use the toilets and sinks. Had to call another company to come out the next day, and they fixed it within 20 mins.

DO NOT USE THIS SERVICE. IT'S A WASTE OF MONEY!!! Called Mr.Rooter Plumbing, we had 2 clogged toilets not working, the tech came out 2days later.

First he looked very unprofessional, clothes all wrinkled i shouldn't have let him even try, But we were desperate to get it fixed. He used the same toilet auger We have to unclog the toilet and told him he might need to remove the toilet.

So he was back and forth outside and using the same tool. He said well just for this service it will run you $325, and $425 if he removes the toilet.

well i thought that was a ridiculous price but again we were desperate to get it fixed. I said as long as you can fix it go ahead.

He then says the tool he had was broken so i'll come back tmrw to fix it. I was like WOW.

So he left. My husband was like cancel him i have the exact tool and this guy is doing nothing.then he returned 1hr later.

Goes outside and is checking the water main, never attempted to take the toilet off said it was the pipes not the toilet, OMG!! LONG STORY SHORT, My husband fixed both toilets in 30min and i wasted my money!!! Basically i was robbed for my money, he did absolutely nothing but take my money!! I now have to get a hold of the office so i can get a receipt because they never sent me the receipt by email. DO NOT USE THESE PLUMBERS.

Associated with Lee's Air and Plumbing, this company came our several times to clear a pipe before detecting that there was a problem with the sewer line under the master bath vanity. I was quoted $19,000 to demo and repair the pipe.

Turns out, another contractor discovered the problem line was also running underneath a fireplace and into the family room. I don't know who is in charge at the Mr.

Rooter, but when I asked for a breakdown of the charges they split the charge into 3 parts (to the penny) and did not break it down by labor, materials, hours, etc. Also, they destroyed and through away our vanity and after removing the toilet, through it away too (a completely good toilet).

Just not professional in estimating, they over charge for labor, and they seem not to follow conventional procedures in a demo. Lesson: Get more than one estimate and insist for a complete breakdown.

Awesome service. Great tech.

Friendly and helpful and answered my many questions. Didn't try to get me to buy unnecessary products.

Got the job done and even saved me money. Thanks Mr Rooter! Great customer service.

They were able to schedule an appointment with us quickly and were very knowledgeable and helpful with all of our questions. They came out twice and did not fix the problem.

There was really no guarantee as I paid $180 and you did not fix the problem. Instead you tried to sell me a $5800 dollar sewer line replacement.

I called Gary's Plumbing and they cleared my line for less money. They used a bigger cable and actually had two large blades on the end.

Your tech did not use blades. Way over priced.

They will try to scam you and will call the contractor board on the new contractor you pick over them. Not trustworthy Did not show for appointment to install line from sink under the house and through the wall to refrigerator.

After no show, called and was told the man who wrote our bid was no longer there (less than a week later) and another employee needed to come out and reassess the job. The second employee informed us that there would be a substantial increase in the fee.

We were unable to negotiate a reasonable increase in person. Told their minimum charge for ANY type of work is more than $200.

(There was no charge for the initial bid, however.) We were told we would receive a new bid two hours later. Called another plumber and got a bid for the same full job-- at a lower cost than the Mr.

Rooter's original bid. We wasted a lot of time rearranging our schedule to be home for a no-show.

The two visits spent negotiating a price was longer than it would have taken the same employee to complete the job. Positive: Quick initial response and friendly office liaison.

Never again. We had our shower back up when we flushed the toilet.

It was a Sunday evening. They sent out a "plumber" who said they could no longer go onto the roof to snake it due to a $10,000 fine by OSHA if they were caught.

It was $190 to come out and an extra $200 to pull the toilet. Since we have an older home he wanted to install a new clean out, that would cost a total of $990.

I said never mind we will get other estimates in the morning. The end of the story......

work was completed by an independent plumber for $175!!! Called at 9:30am and they had a tech to me at noon. Dispatch kept education me updated when the tech was going to arrive.

The tech was polite and worked quickly to fix my toilet leak. After he was finished he inspection both toilets.

He tighten some of the bolts and cleaned his mess. Friendly and professional! In my opinion, one of the worst businesses I have ever had the displeasure of hiring.

I have a home in Fresno and my kitchen sink was clogged. They came out to my house, worked on the drains (were not there that long), said they were clean and Charged $220.

The drain began to back up 3 days later. The tech (so called) returned and told us the reason the drain backed up is that we were putting food down the disposal.

I explained that the purpose of a garbage disposal (actually called in the industry a FOOD disposal) was to put food down it. He said it was not :) He said he would not look at the drain unless we paid him again.

This was the exact drain he had just cleaned! I called the owner (Rod) and it took 2 days until he called me back (which meant our drain was still plugged). He called me back, was probably the most anti customer service person Ive ever encountered.

Said they offer 0 warranty on their work and if they did he would go broke. So with that I asked him how many times he gets calls like this and he said every month.

I mentioned that he may not be doing the work properly if every month peoples newly cleaned drains clog up that fast and he said tough. I asked him if he thought it fair that the drain had been clear for years, it clogs up, they clean it and its clogged again within a week.

He repeated he would go out of business if he offered a warranty. He offered to do it again for $175 and I told him I would never use him again.

Like I said, in my opinion, its not just the warranty you miss with Mr Rooter, but also any hope of dealing with someone fair that cares about their customers. I'm pretty sure there are great plumbers out there, but with great ones, there must be some of the opposite.

That's exactly what I got!!! This Mr. Rooter that goes by Me, came to my house in the 93722 area was a complete joke!!! He is one cocky as guy that cannot stop bragging about his 20 plus year in the business and that he has seen it all.

So he swapped out our kitchen faucet (plug and chug job) and charge $200 for the visit and $320 for the labor. The faucet was provided by the home owner, otherwise Mr.

Rooter guy here would tack on another $300 to go pick up a $60 faucet. Ok, so he was paid over $500 for the job, seems really over priced.

If that wasn't interesting, things just got more interesting. Everything seems to be working fine, until faucet assembly starts separating from the base.

We thought it was normal until it got worse. The home owner was informed and the rooter guy came back out to check it out.

First thing that came out of his mouth "you guys broke it." Then he goes and pushes up and down on the neck of the spout further damaging the assembly. Then he goes and tell us that only the labor is cover and not the part.

Can u believe that....this clown cost $500! He then goes on and brags how over his 20 plus years of experience he has never seen anything like this. His customer service skills sucks donkey ass!!! He made us feel irresponsible from the minute he came in and never once did he bother to explore other options, like if it may be a defective product.

So he recommend us to go buy a new one and call him to come fix it. In my mind I was like, F* that guy! Now this is the part that blows away his 20 plus of wanna be years!!! After he left, I called the faucet company and had a 20 min chat with them.

I describe the issue to best of my ability. I myself have years of YouTube DIY experience.

Some might say why didn't I just fix the problem myself. Will we are renting and we though it was best to let the owner know what's going on and if he suggest that we fix it, then it would have been done that way.

Anyways back to the story, after that 20 min chat with a tech, it was determined that the faucet was defective and we should return it to where we bought it for a replacement. Just like that, a real trained tech able to diagnose the issue over the phone, and not once did they accuse us of breaking it.

I have to give 5 stars to the delta faucet phone techs! So there you have it!! Years of experience means sh*t when you're so single minded! Now I'll be doing the replacement myself. My toilet was making a dripping sound so I called mr.

Rooter. I asked the manager how much they would charge for checking toilet.

She said each person carries a book of prices and that they will tell me the prices after they look at the problem. Well, when the guy came to look at the toilet, he moved a piece not even an inch and told me it was fixed.

He then charged me $152.00!! I told him the lady I talked to said that he would give me a price before. He told me that what I had was in the "grey area" and fixed it before telling me the price.

I will never use this business again! I was given a quote for 2 hours of service. After an hour and a half, the plumber said he needs an additional part so it will cost me more.

I said how much is the part, and he said it's not the part that is the concern, it's the extra time. He looked info up on his tablet and he quoted me another $200.

I told him I can't afford that. I had already paid more than $300 to put in a very simple faucet and was under the 2hr time, so it made no sense to pay $200 more dollars.

He said, ok he will do it for $50 and not report it to his company if I pay him in cash. I told him I don't have cash.

He made me, a female, go to an atm after dark by myself to get him $50 so he can be paid under the table with no record of his income, which is illegal. When I arrived back home with the money to give it to him, only an hour and 50 minutes had passed since he arrived, so no extra money should have been charged because the quote was for two hours.

The next day I noticed his work was leaking. I remember the plumber said the work was guaranteed for 60 days, but I did not call him back, because quite frankly, I did not want this man with unethical business practices in my home again.

So, I called a friend who came over and examined it and said the plumber failed to use teflon tape where he should have, a very basic thing. So in all I was charged over $400 for a very basic faucet installation, received very subpar service, and was forced to visit an atm after dark alone.

I will definitely never call Mr. Rooter again.

This was shockingly the worst service I've received in my life. I couldn't believe how outrageous this was.

When I told my husband what happened, he was furious.'''.Read less