G & R Plumbing

The reviews indicate a mixed bag of feedback regarding G & R Plumbing, but the trends lean heavily toward negative experiences. Key findings include:Excessive Pricing: A significant number of reviewers express shock and anger over the high cost of services rendered. Many customers report being charged substantial fees for minor repairs, with complaints about how basic tasks were billed at steep pr... Read more

The reviews indicate a mixed bag of feedback regarding G & R Plumbing, but the trends lean heavily toward negative experiences. Key findings include:Excessive Pricing: A significant number of reviewers express shock and anger over the high cost of services rendered. Many customers report being charged substantial fees for minor repairs, with complaints about how basic tasks were billed at steep prices. For instance, charges such as $837 for minimal labor or $1,132 for a quick disposal replacement have raised concerns about price gouging.Poor Customer Service: Numerous reviews mention unsatisfactory customer service experiences. Customers felt that when they raised concerns about pricing or service quality, staff members, particularly the owner Randy, responded defensively and without resolution. Instances of no-shows or failure to communicate appointments further contribute to a negative perception of the company's customer service.Questionable Work Quality: Some customers reported that the services performed did not adequately resolve their plumbing issues, with subsequent problems arising shortly after the jobs were completed. Instances of poorly executed repairs led to further expenses and the need to call other service providers to rectify issues.Differentiation in Customer Experiences: While some reviewers had positive experiences with specific technicians like Adam, who was described as thorough and knowledgeable, such positive anecdotes are rare and often juxtaposed against an atmosphere of mistrust due to the majority of negative reviews. Additionally, the positive reviews tended to come from customers who seemed to have clearer communication about their needs, suggesting that there may be discrepancies in service quality based on individual interactions.Ethical Concerns: Several reviews indicate feelings of being taken advantage of, especially concerning elderly customers or those unaware of market rates. This has led to calls for others to avoid the company, with phrases like "scam artist" or Read less