Roto Rooter Drain & Plumbing Service

The reviews reveal several recurring themes and observations regarding Roto Rooter Drain & Plumbing Service:Pricing Concerns: A major point of contention is the perceived high costs of services. Multiple customers reported quotes that were significantly higher than competing local plumbers, leading to suspicions about the company possibly trying to "rip off" customers. For example, quotes of $18,8... Read more

The reviews reveal several recurring themes and observations regarding Roto Rooter Drain & Plumbing Service:Pricing Concerns: A major point of contention is the perceived high costs of services. Multiple customers reported quotes that were significantly higher than competing local plumbers, leading to suspicions about the company possibly trying to "rip off" customers. For example, quotes of $18,800 and $4,500 for repairs were contested by customers who received much lower estimates from other service providers.Service Quality and Expertise: While some customers praised specific technicians as knowledgeable and professional, especially highlighting their problem-solving capabilities, others detailed poor experiences where technicians did not adequately address the issues at hand. Instances were noted where technicians either failed to identify the correct problem or inadequately resolved the issue, leading to repeat service calls.Customer Communication: A consistent complaint involved poor communication and follow-up from the company. Several reviewers mentioned calling back for further assistance or clarification but ultimately receiving no callbacks or resolution, which left them feeling neglected and dissatisfied.Promptness and Reliability: Time management was another significant point of concern. Customers expressed frustration when technicians did not arrive within promised time frames, leading to missed appointments and delays in resolving urgent issues, particularly those related to home flooding.Follow-Up Service: There was a mixed response concerning follow-up service. While some customers shared positive experiences with Roto Rooter following up on their work and rectifying issues at no additional charge, others found the company lacking significantly in ensuring customer satisfaction, especially when service problems recurred shortly after service was performed. Overall, while Roto Rooter has some clients who appreciate their expert help, the larger portion of the feedback is dominated by dissatisfaction regarding pricing practices, communication failures, and service reliability. This has led to a trend of customers advising others to seek alternate plumbing services. Read less