Tactical Plumbing and Drains

The reviews for Tactical Plumbing and Drains are mixed, showcasing a divide between positive and negative experiences. On one hand, several customers praise the company for their promptness, professionalism, and honest communication, highlighting successful repair jobs and effective customer service. Conversely, a significant number of reviews express frustration with poor workmanship, ongoing plu... Read more

The reviews for Tactical Plumbing and Drains are mixed, showcasing a divide between positive and negative experiences. On one hand, several customers praise the company for their promptness, professionalism, and honest communication, highlighting successful repair jobs and effective customer service. Conversely, a significant number of reviews express frustration with poor workmanship, ongoing plumbing issues, and dissatisfaction with the handling of problems, particularly in remodels, leading to multiple visits and expenses. Overall, while some customers have had very positive interactions, others report serious concerns about the quality of work and service recovery. Tactical Plumbing and Drains' recent reviews reflect varied customer sentiments. Positive Experiences:Professional and Responsive Service: Many customers note the quick response times and professionalism of the staff. For instance, several reviews mention how the service team arrived promptly to address plumbing emergencies, and customers appreciated the effective communication from Troy and his team.Honest Pricing: Feedback indicates that many customers feel the pricing is transparent and fair, with some even commenting on the company's willingness to provide reasonable estimates without pressure to upsell. The bonus of receiving discounts for military service is also highlighted positively.Competent Problem Solvers: Reviews frequently mention that the technicians efficiently resolve plumbing issues, with specific references to the expertise shown in fixing complex problems without leaving behind further complications. Negative Experiences:Poor Workmanship: A significant number of reviews detail substantial frustrations with the quality of work, particularly regarding installation issues in remodeled bathrooms and kitchens, which resulted in ongoing leaks and additional costs to correct these mistakes. Specific grievances include incorrectly installed lines and fixtures, as well as the damaging of property during installations.Lack of Follow-up: Some customers expressed disappointment with the company's follow-up after initial service, citing instances where problems persisted after the team claimed issues had been resolved. This led to dissatisfaction and feelings of being taken advantage of, especially when repairs had to be redone by another contractor.Inconsistent Service: There is a noticeable divide in the quality of service. While some customers rave about their experiences, others experienced adequate service that failed to resolve their issues satisfactorily, creating a perception of inconsistency. In conclusion, Tactical Plumbing and Drains demonstrate the hallmarks of a company that can perform well under certain circumstances, yet there are substantial concerns raised by a portion of their customer base regarding reliability and quality of work. Improvements in training or oversight on complex installations and stronger follow-up protocols could potentially address the highlighted grievances, allowing for more consistent, high-quality service across all customer interactions. Read less