Romans Rooter

Professionalism and Customer Interaction: A significant number of reviews depict Romans Rooter as exhibiting unprofessional behavior. Complaints focus mainly on the rudeness of the technicians, particularly a technician named Juan, who is frequently mentioned in negative contexts. Many customers report feeling disrespected and dismissed, suggesting a toxic customer service atmosphere.Service Relia... Read more

Professionalism and Customer Interaction: A significant number of reviews depict Romans Rooter as exhibiting unprofessional behavior. Complaints focus mainly on the rudeness of the technicians, particularly a technician named Juan, who is frequently mentioned in negative contexts. Many customers report feeling disrespected and dismissed, suggesting a toxic customer service atmosphere.Service Reliability: Many reviewers express dissatisfaction with the reliability and punctuality of Romans Rooter, highlighting instances of no-shows or late arrivals for scheduled appointments. Failed communication regarding appointment details and lack of proactive updates were also common complaints.Quality of Work: The effectiveness of the plumbing services provided by Romans Rooter is often called into question. Several customers stated their plumbing issues remained unresolved after service visits, with some mentioning that they had to hire competitors to correct problems that Romans Rooter failed to address or made worse. Instances of perceived overcharging and unnecessary job recommendations further fueled negative sentiments.Home Warranty Complexity: Many customers expressed frustration with the intersection of Roman's services and home warranties, emphasizing that they felt compelled to use Romans Rooter due to their insurance policies. This led to additional complaints about the quality of care and attention given, which were reportedly below what clients expected.Positive Experiences: While the majority of reviews are negative, a handful of positive experiences were reported, often highlighting specific technicians who were noted for their promptness, efficiency, and pleasant demeanor. However, these positive reviews lauded the quality of service contradicts the broader narrative of dissatisfaction and poor management.Calls for Better Alternatives: Reviewers consistently recommend potential customers avoid using Romans Rooter, advocating for finding more reliable plumbing services. The potential for serious plumbing issues to go unresolved due to poor service calls raises concerns about the long-term safety and maintenance of properties that utilize this contractor. Overall, while a few customers reported satisfactory experiences, the overwhelming majority of reviews caution against hiring Romans Rooter, labeling them as unreliable and unprofessional, particularly under pressure from home warranty arrangements. Read less