Plumbing

Most of the reviews showcase a positive sentiment towards Eddie and his services at Plumbing SD. Customers often commend his punctuality, professionalism, and quality of work, indicating that they feel they can trust him with their plumbing needs. The reviews consistently mention Eddie's ability to diagnose problems correctly, illustrating his expertise in plumbing issues. Shared experiences refle... Read more

Most of the reviews showcase a positive sentiment towards Eddie and his services at Plumbing SD. Customers often commend his punctuality, professionalism, and quality of work, indicating that they feel they can trust him with their plumbing needs. The reviews consistently mention Eddie's ability to diagnose problems correctly, illustrating his expertise in plumbing issues. Shared experiences reflect that customers appreciate his transparency in pricing and his willingness to provide thorough calculations based on the work needed, even for substantial damages, such as broken sewer lines and gas leaks. Positive reviews frequently highlight exceptional customer service, with many customers noting Eddie's amiability and respect throughout their interactions. His attentiveness plays a significant role in establishing long-term customer loyalty, as many clients express intentions to use Plumbing SD for future projects based on their favorable experiences. Conversely, the critiques primarily revolve around communication lapses, with one review particularly noting Eddie's failure to respond to requests for assistance when a leak occurred in a previously installed garbage disposal. This gap in communication affected some customers' perception of service reliability, leading to a branded experience of mixed results - high-quality work but lacking in follow-through when challenges arise. In summary, while Plumbing SD enjoys a robust reputation grounded in quality service and professionalism, ongoing concerns about communication in times of crisis suggest opportunities for improvement in post-service customer engagement. Building on their strengths while addressing these weaknesses could help solidify and enhance their standing in the community. Read less