On Target Plumbing and Leak Detection

The reviews for On Target Plumbing and Leak Detection reflect an overall high level of customer satisfaction. Many customers praise the company for being prompt and professional, which is crucial in emergency plumbing situations. The use of advanced equipment for leak detection, as well as the thoroughness in addressing issues and repairing them, is consistently noted. Customers appreciate that th... Read more

The reviews for On Target Plumbing and Leak Detection reflect an overall high level of customer satisfaction. Many customers praise the company for being prompt and professional, which is crucial in emergency plumbing situations. The use of advanced equipment for leak detection, as well as the thoroughness in addressing issues and repairing them, is consistently noted. Customers appreciate that the work is done quickly and efficiently, often with a strong emphasis on cleanliness during the job. Nathaniel, a staff member, stands out as a key positive aspect of the service; multiple reviewers mention his professionalism and knowledge, highlighting his ability to make complicated plumbing issues manageable and stress-free. This indicates effective staff training and a customer-centered approach to service. In contrast, there was a critical note regarding a lack of communication from the company, specifically in regards to not returning a call for a hot water heater installation. This suggests that while the service provided is commendable, there could be improvements in customer outreach and follow-up, particularly in managing calls and inquiries. Overall, the consistent themes of professionalism, efficiency, expertise, and strong customer relationships build a positive image for On Target Plumbing and Leak Detection, despite occasional lapses in communication. Customers overwhelmingly express a desire to use their services again, further indicating a strong loyalty to the company. Read less