Best Choice Drains and Plumbing

The reviews consist of a mix of admiration and criticisms, showcasing both sides of customer experiences. Positive aspects include: - Timeliness and Responsiveness: Numerous customers noted that the company responded quickly to appointment requests, particularly in emergencies. Many reviews highlighted that technicians often arrived earlier than expected and addressed plumbing issues promptly. ... Read more

The reviews consist of a mix of admiration and criticisms, showcasing both sides of customer experiences. Positive aspects include: - Timeliness and Responsiveness: Numerous customers noted that the company responded quickly to appointment requests, particularly in emergencies. Many reviews highlighted that technicians often arrived earlier than expected and addressed plumbing issues promptly. - Professionalism of Staff: Many customers praised the professionalism and friendliness of the employees, with specific names like Kiki, Juan, and Marco frequently mentioned. These staff members were recognized for their expertise, patience, and thoroughness in explaining the work completed. - Quality of Work: Reviewers consistently commented on the high quality of the plumbing work, with several mentioning that repairs were completed effectively and exceeded their expectations. People appreciated the detailed explanations and the honesty regarding the pricing and available options. - Affordable Pricing: Several reviews pointed out that Best Choice offered competitive rates compared to other companies, solidifying its reputation as an economical choice without compromising on quality. Negative aspects included: - Communication Issues: A recurring theme in some negative reviews was related to difficulties in reaching the company. Some customers reported not receiving callbacks, experiencing full voicemail boxes, or problems with missed appointments. - Mixed Customer Service Experiences: While the majority of reviews are positive, a few customers recounted experiences of poor service where communication broke down, leading to frustration. These reviews, while fewer in number, indicate potential areas for improvement in maintaining standards of customer service across all interactions. Overall, Best Choice Drains and Plumbing is well-regarded for their work, with many customers emphasizing a strong likelihood to recommend their services to others. The company's attentiveness to customer feedback and willingness to address concerns will be crucial in maintaining its reputation and improving areas where clients reported dissatisfaction. Read less