1st Response Plumbing and Flood Damage Restoration

Customer Service Issues: A recurring theme across many reviews is the severely lacking customer service. Multiple customers reported difficulties in reaching the company, unprofessional responses from staff, and unsatisfactory follow-ups. Promises made by the company went broken, with technicians often arriving late or not at all, leading to frustration among clients.Tardiness and Scheduling Confl... Read more

Customer Service Issues: A recurring theme across many reviews is the severely lacking customer service. Multiple customers reported difficulties in reaching the company, unprofessional responses from staff, and unsatisfactory follow-ups. Promises made by the company went broken, with technicians often arriving late or not at all, leading to frustration among clients.Tardiness and Scheduling Conflicts: Several reviews commented on the significant delays in service, often requiring customers to wait longer than the agreed appointment window. Instances of technicians being hours late were common, which further aggravated customers who had blocked off time from their day to meet with the service personnel.Inconsistent Quality of Work: Some reviews highlighted specific technicians who provided friendly and proficient service, but this was inconsistent across all job engagements. The quality of work was uneven, with reports of incomplete tasks or projects needing multiple visits to be properly addressed, causing further inconvenience.Billing and Estimated Costs: Many customers felt deceived by the company's billing practices, describing significant discrepancies between services rendered and charges billed. Instances of inflated costs and perceived fraudulent activity around insurance claims were particularly alarming for many, leading to distrust regarding the company's pricing transparency.Internal Communication Failures: Numerous clients noted that the internal communication processes within 1st Response Plumbing appeared disorganized, resulting in inconsistent information dissemination among staff. This resulted in mixed messages being communicated to different clients, furthering frustration and dissatisfaction with the overall service experience.Contrasting Positive Experiences: Despite the overwhelming negativity, some customers shared positive experiences with specific technicians who exhibited professionalism, skill, and efficiency. However, these positive narratives were frequently overshadowed by the negative aspects of customer service and project management failures. In summary, while 1st Response Plumbing and Flood Damage Restoration has some capable technicians, the company as a whole suffers from widespread operational inefficiencies and poor customer service practices, leading to significantly negative perceptions among many of its clients. A focused effort on improving communication, accountability, and operational management could help address the grievances highlighted in many reviews. Read less