Able Plumbing & Electrical

Customer reviews of Able Plumbing & Electrical reflect a generally favorable view, particularly emphasizing their courteous, friendly, and professional staff. Common themes found in positive reviews include:Customer Service Excellence: Many customers expressed appreciation for the friendly and attentive nature of the staff, highlighting their willingness to explain processes and provide options wi... Read more

Customer reviews of Able Plumbing & Electrical reflect a generally favorable view, particularly emphasizing their courteous, friendly, and professional staff. Common themes found in positive reviews include:Customer Service Excellence: Many customers expressed appreciation for the friendly and attentive nature of the staff, highlighting their willingness to explain processes and provide options without high-pressure sales tactics.Quality Repairs and Timeliness: Reviews frequently mentioned efficient and timely service, with technicians arriving as scheduled and completing jobs promptly. The attention to detail in repairs, especially by technicians such as Bryan and Trevor, received particular praise.Transparent Communication: Clients appreciated the clear communication regarding pricing and service expectations. Several customers remarked on being informed of costs upfront before work began, allowing for informed decision-making. However, a segment of customers did express dissatisfaction, citing the following concerns:Pricing Perception: Some customers feel that the costs associated with certain services, such as emergency visits or estimates, were not justified. Comparisons to other companies revealed instances where clients found better pricing elsewhere, leading to a sense of being overcharged by Able Plumbing.Mixed Service Experiences: While many reviews highlight positive experiences, a few pointed out instances of inadequate or rushed service, with some technicians failing to address issues effectively or leaving behind problems.Inconsistent Communication: A few reviews mentioned poor communication in scheduling or follow-ups, particularly in situations where appointments were canceled or rescheduled.Quality Control Issues: Some customers reported dissatisfaction regarding specific repairs or negative experiences with technicians, sparking concerns about consistency in service quality. Overall, while many clients commend Able Plumbing & Electrical for their effective service and professionalism, there is an acknowledgment that pricing concerns and occasional service inconsistencies could hinder the overall customer experience. The company appears to need a strategy to better align customer expectations regarding costs, particularly in a competitive market. Read less