Flo

The reviews for Flo's Plumbing present a dichotomy of experiences. A strong sentiment of satisfaction is evident among several reviewers who praise the quality of work, professionalism, and reliability. Customers express appreciation for Florentine's skills, his honesty in not taking advantage of vulnerable clients, and his commitment to timely service. Phrases like "head and shoulders above the r... Read more

The reviews for Flo's Plumbing present a dichotomy of experiences. A strong sentiment of satisfaction is evident among several reviewers who praise the quality of work, professionalism, and reliability. Customers express appreciation for Florentine's skills, his honesty in not taking advantage of vulnerable clients, and his commitment to timely service. Phrases like "head and shoulders above the rest," "outstanding craftsmanship," and "highly recommend" reflect the pride and confidence customers have in the service provided. In contrast, the reviews also reveal a serious lapse in professionalism with one alarming incident where a technician allegedly dumped waste on a neighbor's property. This incident has led to a mistrust of the company and resulted in a formal complaint being lodged with the Better Business Bureau (BBB). The phrase "disgusting unprofessional" captures the severe dissatisfaction resulting from this act, illustrating a significant concern over the company's standards and ethical obligations. Overall, while there are many positive attributes associated with specific employees and their workmanship, the negative incident has introduced a significant area of concern, highlighting the potential inconsistency in service quality across the company. Customers appear divided between praising the expertise of certain plumbers and expressing outrage over the unacceptable behavior exhibited by others. This variation in experiences suggests a need for enhanced oversight and training within the team to ensure that all employees adhere to the same high standards that many customers have come to expect from their interactions with Flo's Plumbing. Read less