Torrance Plumbing, Heating And Air Conditioning

A majority of the reviews reflect dissatisfaction, with negative sentiments closely tied to issues with customer service and pricing transparency. While a few reviews praised past experiences and highlighted prompt service from specific employees, the overarching theme from the past month suggests a disconnection between the company's current practices and the expectations set by its long-term rep... Read more

A majority of the reviews reflect dissatisfaction, with negative sentiments closely tied to issues with customer service and pricing transparency. While a few reviews praised past experiences and highlighted prompt service from specific employees, the overarching theme from the past month suggests a disconnection between the company's current practices and the expectations set by its long-term reputation. - Customer Service Issues: Numerous reviewers have voiced concerns about poor customer service, including unprofessional behavior from technicians, lack of timely responses, and unsatisfactory resolutions to issues raised. Several customers noted that they felt ignored after expressing their concerns to the company, with no acknowledgment or follow-up communications received. - Pricing and Transparency Problems: A recurring complaint involves pricing practices perceived as dishonest. Multiple reviews mentioned unexpected high bills after service, discrepancies between quoted prices and final costs, and a general sense of being upsold unnecessary services. The concept of "bait and switch" was frequently mentioned, with customers frustrated over being told one price and receiving a much higher charge. - Quality of Work: There are persistent claims that the quality of work does not match the cost, leading to a feeling of being ripped off. Some reviewers questioned the necessity of the repairs suggested or performed after receiving second opinions from other plumbers who indicated that the work was either not needed or could be done at a much lower cost. - Mixed Long-term Customer Sentiments: While some long-time customers have expressed lingering loyalty and appreciation for past service, there has been a notable shift in sentiment, with many stating they would no longer recommend the company or use its services. The juxtaposition of previous positive experiences with recent service failures illustrates a significant decline in customer trust and satisfaction. In summary, current challenges faced by Torrance Plumbing, Heating and Air Conditioning center around deteriorating customer relations, questionable pricing strategies, and a decline in the quality of service, prompting a substantial number of former loyal customers to seek alternatives. Read less