Prime Plumbing Solutions

Several themes emerge from the reviews of Prime Plumbing Solutions, showcasing both positive and negative sentiments:Punctuality and Work Quality: Some reviewers praised the punctuality of technicians (like Carlos) and expressed satisfaction with the quality of work performed. Positive feedback noted that the technicians were professional, capable, and willing to handle complex jobs within reasona... Read more

Several themes emerge from the reviews of Prime Plumbing Solutions, showcasing both positive and negative sentiments:Punctuality and Work Quality: Some reviewers praised the punctuality of technicians (like Carlos) and expressed satisfaction with the quality of work performed. Positive feedback noted that the technicians were professional, capable, and willing to handle complex jobs within reasonable pricing.Customer Service Issues: A stark contrast appears in comments regarding customer service. Multiple reviewers reported poor interactions with telephone operators, labeling them as unprofessional and rude. This aspect significantly affected overall customer satisfaction, as initial phone engagement sets the tone for the service experience.Installation and Technical Errors: Reviews indicate a troubling trend of incorrect installations or oversight in work done, leading to additional problems for clients. For instance, issues like incorrectly installed shower handles and the critic's observations about the lack of appropriate actions taken by technicians after the initial service highlight quality control concerns.Communication and Reliability Problems: Customers voiced frustration over the company Read less