Arthur Brown Plumbing

Arthur A. Brown Plumbing has a deeply mixed record across all four dimensions. Pricing is the weakest area, with multiple reviewers citing charges that were dramatically higher than competitors — including a $690 leak detection fee, a $2,000 water heater, and a $700 quote for a $140 disposal — dragging that dimension to a low score. Professionalism is inconsistent: several reviews praise frien... Read more

Arthur A. Brown Plumbing has a deeply mixed record across all four dimensions. Pricing is the weakest area, with multiple reviewers citing charges that were dramatically higher than competitors — including a $690 leak detection fee, a $2,000 water heater, and a $700 quote for a $140 disposal — dragging that dimension to a low score. Professionalism is inconsistent: several reviews praise friendly, responsive plumbers, while others describe a plumber who refused to work, cited personal plans, and arranged off-book labor, and a manager who missed two appointments without accountability. Project completion is similarly split, with some jobs handled quickly and thoroughly and others left incomplete, delayed, or abandoned. Experience scores moderately, with genuine praise for knowledgeable plumbers like Harold and Steve, but offset by incidents of accidental wall damage and a tech who failed to diagnose a simple disposal issue that was resolved in minutes by the customer. The overall picture is a company with capable individuals but serious and recurring systemic problems in pricing transparency and management accountability. Read less