Arthur Brown Plumbing

Positive Feedback on Individual Plumbers: Several reviews notably highlighted positive experiences with specific plumbers like Harold and Steve, which underscores that the competency and professionalism of individual staff members can significantly influence customer sentiments. Quick responses to urgent plumbing issues during off-hours were particularly praised, reinforcing the idea of reliabilit... Read more

Positive Feedback on Individual Plumbers: Several reviews notably highlighted positive experiences with specific plumbers like Harold and Steve, which underscores that the competency and professionalism of individual staff members can significantly influence customer sentiments. Quick responses to urgent plumbing issues during off-hours were particularly praised, reinforcing the idea of reliability when certain individuals are engaged.Concerns Over Management and New Ownership: Multiple reviews express confusion and dissatisfaction with the company's management transition to Colepepper Plumbing. Many long-time customers lament the perceived drop in service quality, efficiency, and accountability since this change. Criticism was directed toward Phil, the current owner, with reviewers suggesting he has poor management practices which have led to missed appointments and a decline in organizational effectiveness.Pricing Discrepancies Causing Discontent: Numerous reviews indicated that customers felt they were being overcharged compared to competing firms. Specific service costs, notably for routine jobs and emergency calls, were flagged as exorbitant. Disappointment related to cost without satisfaction of service is a recurring theme, with several customers noting they would not return due to these pricing disputes.Customer Service Issues: While there are positive mentions regarding customer interactions, there are also significant complaints about the lack of responsiveness. Customers expressed frustration over unreturned calls and emails, highlighting a broader problem with communication within the company. Instances where service technicians were unaccommodating added to the negative feelings surrounding customer support.Betrayal of Trust: Long-term customers conveyed feelings of betrayal by a company they once relied on, associating the downfall with a loss of personalized service and integrity. Instances where service charges were inexplicably high for minimal effort or where plumbers failed to complete job tasks without justification compounded this concern.Hope for Improvement: Despite the prevalent negative feedback, a few reviews hinted at hope for better service in the future. Some customers mentioned being willing to stay loyal if the company could address the disorganization under new management and return to offering reliable and fairly priced services. In summary, the reviews highlight a serious need for Arthur Brown Plumbing to reassess its operational practices, especially as they transition into a new identity under Colepepper Plumbing, to regain customer trust and ensure a consistent level of service that aligns with earlier testimonials. Read less