Arrow Pipeline Repair

Arrow Pipeline Repair / Pacific Drain & Plumbing has a large and predominantly positive review base spanning nearly a decade, with the majority of reviewers praising individual technicians by name for punctuality, communication, and courteous behavior. Project completion scores well overall, with many reviewers describing complex multi-day jobs finished on time and on budget, though a meaningful c... Read more

Arrow Pipeline Repair / Pacific Drain & Plumbing has a large and predominantly positive review base spanning nearly a decade, with the majority of reviewers praising individual technicians by name for punctuality, communication, and courteous behavior. Project completion scores well overall, with many reviewers describing complex multi-day jobs finished on time and on budget, though a meaningful cluster of negative reviews describes serious failures: abandoned or incomplete work, unresolved warranty claims, a failed epoxy liner, and at least one instance of alleged high-pressure sales tactics targeting a vulnerable senior. Pricing is generally viewed as competitive and fair, with several reviewers noting Arrow came in significantly below competing bids, but one review flagged a hidden $35 service charge and another described an egregiously inflated estimate. Experience scores well given the volume of technically complex jobs described positively, but is tempered by documented cases of misdiagnosis and poor workmanship. The score reflects a company with genuine strengths but a non-trivial pattern of serious service failures that cannot be dismissed as isolated incidents. Read less