Xtreme Plumbing & Repipe Specialist

The reviews for Xtreme Plumbing & Repipe Specialist reveal a prominent theme of responsiveness and quick service, which many customers appreciate highly. Several reviewers noted that Xtreme Plumbing arrived promptly, often accommodating emergency requests and scheduling within same-day windows. This responsiveness was a significant factor for many customers, particularly in urgent situations invol... Read more

The reviews for Xtreme Plumbing & Repipe Specialist reveal a prominent theme of responsiveness and quick service, which many customers appreciate highly. Several reviewers noted that Xtreme Plumbing arrived promptly, often accommodating emergency requests and scheduling within same-day windows. This responsiveness was a significant factor for many customers, particularly in urgent situations involving leaks and clogs. Technicians, especially Mike, were frequently commended for their professionalism, friendliness, and ability to explain problems clearly. Multiple reviews mentioned the thorough nature of the service provided, with technicians taking the time to walk clients through fixes and educational tips for future plumbing issues. Positive sentiments emphasized a high level of craftsmanship and efficiency in resolving plumbing problems. However, the analysis of negative sentiments highlights considerable frustration regarding communication, particularly with the owner, Mike. Some customers reported experiencing rude or dismissive interactions when attempting to reschedule services or clarify quotes, which led to disappointment. There were also mentions of inconsistent pricing, where quoted prices differed when technicians arrived on-site, which some customers interpreted as a "bait-and-switch" tactic. Additionally, reviews indicated issues with follow-up service. Some customers needed more effective responses when previous problems recurred shortly after service, leading to perceptions of unreliability in solutions provided. Instances of perceived uncleanliness and insufficient resolution of problems also contributed to dissatisfaction. In conclusion, Xtreme Plumbing excels in customer service, particularly in urgent situations, but must improve in consistent communication and transparency around pricing and service quality to enhance its overall reputation and customer satisfaction. Read less